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Frequently asked questions

#1 - METAJAR :: BASIC INFORMATION

What is Metajar?

Metajar is a platform that allows for quick creation of 3D websites, online spaces, and 3D environments.

Who can use Metajar?

Metajar is available to everyone because it does not require any technical skills, training, or ownership of a domain or hosting.

Do I need specialist knowledge or a team of IT experts to create 3D spaces?

No. All you need is the ability to read, write, and basic knowledge of how to use a phone or computer.

In which language versions is Metajar available?

Currently, the Metajar platform is available in two language versions: Polish and English. We are working on adding more languages :)

#2 - FREE TRIAL ACCOUNT

Do I need to register to test Metajar?

Yes, registration is required to test the creation, editing, and management of 3D spaces, but it takes less than 3 minutes and is completely free. We do not require:

  • Linking credit cards
  • Providing PINs
  • Sharing bank account numbers

How do I create a free trial account?

All you need to do is:

  • Register
  • Select and name your 3D space
  • Name your account and set a password

Each new account on the Metajar platform automatically receives the status of a free trial account.

What limitations does the free trial account have?

The free trial account has one limitation compared to paid accounts - it cannot publish the 3D space as public, meaning it won't be visible to all internet users.

What is the benefit of a free trial account?

With a free trial account, you can test how creating and placing content in a 3D space works. This will help you assess if our solution meets your expectations before purchasing the paid version.

How long do I have to try Metajar?

You have 7 days from the moment of registration to use Metajar for free. During this time, you can edit your 3D space, but it will not be visible on the internet or available for sharing.

#3 - PACKAGES AND PAYMENTS

Where can I find pricing information for paid packages?

Pricing information for paid packages can be found in two places:

  • When not logged in – here.
  • When logged in – by selecting "My Studio," then "Settings and Payments," and the "Plans" tab. On this page, you will also find other important information, such as your current package and its duration. You can also choose and purchase a package that fits your needs.

Where can I purchase paid access to Metajar?

Paid access to Metajar can only be purchased when logged in to Metajar by going to: “My Studio” -> “Settings and Payments” -> “Plans.”

What does purchasing a package on the Metajar site give me?

Subscribing to a package allows you to publish your 3D spaces:

  • On the Metajar platform and on the internet
  • On your website or domain (iframe code)
  • On social media
  • On physical media in the form of a QR code (business cards, banners)

How do the different subscription plans differ from each other?

The packages differ in:

  • The number of 3D spaces you can publish simultaneously
  • The size of the 3D spaces you can use
  • The number of friendly URLs you can use

Can I change my plan during the subscription period?

Yes, you can change your plan. Upgrading to a higher package allows immediate access to its additional features. If the previous subscription is still active, the amount to be paid will be adjusted accordingly. You can also downgrade to a lower package, but it does not result in a refund.

Will the fee be automatically charged after the subscription period expires?

No. Customers choose Metajar consciously and need not worry about automatic charges. You will receive a notification 14 days before the end of your subscription period.

Can I create an account if I live in the EU?

Yes, residents of EU countries can use the platform.

In which currencies do you handle payments?

We handle payments in PLN and EUR.

Do you issue invoices?

Yes, invoices are automatically generated after entering your details and completing the purchase. They are available in "My Studio" by clicking on "Settings and Payments" and going to the "Payments and Invoices" tab.

#4 - 3D SPACES AND TEMPLATES

What is a 3D Template?

A 3D template is a graphic design consisting of backgrounds and interactive screens. The background is a ready-made, defined element that creates the impression of three-dimensional space. Interactive screens are an empty space for your multimedia content.

Choosing a 3D template is the first step to creating your own 3D space.

By choosing a 3D template, i.e. a specific spatial layout, color composition and screens deplyment, you avoid many of the activities associated with creating a traditional website.

Main advantages of using templates:

  • Speed and ease of creation: Templates allow for quick and easy creation of 3D spaces without the need for coding from scratch, reducing costs and time needed to build them.
  • Professional design: Templates are created by professional designers and coded by specialists, ensuring the highest level of aesthetics and functionality.

What is a 3D space?

A 3D space is a ready-made place on the Internet, with its own individual URL address, created by selecting a 3D template, giving the created 3D space a name and placing the content inside.

What is the difference between a Template and a 3D Space?

The difference is exactly the same as between a website template and a ready-made website with an individual character, content and owner.

Any 3D template available in the marketplace can be used to create multiple 3D spaces. One purchased template can be used to create one 3D space. So if we want to create another 3D space based on the same template, you simply need to buy another template.

What should I consider when choosing 3D templates?

Templates vary in color schemes, style, number of interactive screens, and their arrangement. When choosing a template, it is important to select one that suits your products, company, and the amount of information to be included.

Can I change the initially selected 3D template?

Yes, you can change the selected 3D template. Go to "My Studio," click "3D Spaces," and then "Shop." There, you will find available 3D templates that you can preview before purchasing, checking their size, screen arrangement, and color scheme.

How do I publish a 3D space in Metajar?

Go to "My Studio," click "3D Spaces," and then open the "Edit" tab. There, you can change the status of your space from private to public and vice versa. You can also review and edit content before publication. When you are sure you want to publish the 3D space, set its status to public.

What does publishing a 3D space do for me?

Publishing a 3D space will make it:

  • Visible on the Metajar platform and on the Internet
  • Searchable using keywords within the platform
  • Have its own unique URL (link)
  • Shareable on social media by copying the assigned URL
  • Embeddable on your website or domain using iframe code

How can I share a 3D space on the Internet?

Sharing options are available by clicking the "share" icon in the upper right corner of each 3D space and within the 3D space editing panel.

Can my space be visible under my private/individual URL?

Yes, this option is available in the mediumjar and businessjar packages.

Can I embed the created space on my own website? Is this an additional cost?

Yes, you can embed the 3D space on your website or domain to act as a webpage. This is done using iframe code, which can be obtained by clicking the "share" icon (upper right area of the 3D space) or from the editing level of the selected 3D space. There is no additional cost for this.

What does creating websites/spaces/3D environments involve?

Creating in metajar involves selecting a 3D template and then placing multimedia content in it. The process of using a template to create a 3D space is very simple. Just go to "My Studio", select the Edit tab and then click the "add space" button. A window with the templates you can choose from will appear. Just press the "use" button under the template of your choice.

What types of content can be added inside a 3D space?

Metajar allows you to add:

  • Images and image galleries
  • PDF documents
  • Links to websites
  • YouTube video materials in pop-up form
  • Contact information

Can I change the initially selected 3D space (template)?

Yes, the platform’s marketplace offers 3D space templates that can be purchased. Note that one template is meant for creating one 3D space. If you want to create, for example, three 3D spaces from one template, you will need to purchase three templates.

How many templates can I have?

You can have an unlimited number of templates. It is advisable to choose those that will be used for creating 3D spaces.

How many templates can be used?

You can use all your templates. 3D spaces are created by selecting a template and adding content to it. 3D spaces can be either private or public. You can prepare multiple 3D spaces by setting their status to private, and publish only selected 3D spaces according to the subscription limit, providing flexibility and convenience.

What are the prices of templates and what do they depend on?

Prices for typical templates range from a few to several dozen PLN, depending on the size of the 3D space and the number of interactive screens. Prices may also be higher due to the greater resources needed to generate the selected template.

How can I further customize a 3D space to suit my needs?

Templates have variants that differ in color schemes, number, and arrangement of interactive screens. You can choose the most suitable variant at any time.

#5 - ADDITIONAL INFORMATION

What should I do if I can't find the right template?

The number of templates in Metajar will increase over time, but if you can't find the right one, it is possible to create a premium custom template on request. In such a case, please contact us.

What are the options for creating a custom template?

A 3D Template can be created in two ways:

  • Digitally generated for the client
  • Made from panoramic photos provided by the client

Is it possible to use a 3D template created by another company?

No, 3D templates must meet quality standards and be compatible with the Metajar platform.

I don't have time to fill in the 3D space myself even though it's simple. Can I order a 3D space arrangement service?

Yes, this service includes:

  • Development of the 3D space concept
  • Collection of materials
  • Preparation of graphics
  • Placement of materials inside the 3D space

What is the cost of this service and what does it depend on?

The cost of the service is determined individually and depends on the amount of work and the costs necessary to achieve the desired effect.

Is it possible to get a price estimate for the arrangement of a 3D space?

Yes, the price estimate for custom arrangement is free, provided that a subscription has been purchased.

Where can I get content (such as graphic files, videos, etc.) to fill my 3D space?

You can use previously used digital graphic materials saved on your computer or phone. You can also take photos and use any graphic program to create graphics or add text or action buttons to the graphic materials.

What do I need to create and publish my custom 3D space online?

You need a concept of what and how you want to show, and multimedia content such as:

  • Photos, graphics
  • PDF files
  • Links to websites
  • Links to video materials on YouTube
  • Contact information

How quickly can I launch my custom 3D space to be visible online?

If you have your materials ready and know what you want to include in your 3D space, you can be visible online within 15 minutes.

What are the best practices for filling a 3D space?

When filling a 3D space, it is important to remember:

  • Placing photos or graphics inside the interactive screen:
    • They should not contain too much content
    • They should convey clear and concise information
    • It is good if they include an action button that informs the user of what to expect from clicking (e.g., “check offer” – opens a PDF with the offer or a new page with the offer subpage, “buy now” – opens the product page in the store)
  • Communicating the values that differentiate your business from others
  • Considering the accepted business communication style with clients

How to create language versions of your 3D spaces?

To add a language version of the 3D space, click "complete your details" in the editor. In the window that appears, click "add" to include the chosen language version.